Data Deletion Instructions

Last updated: November 11, 2026

You can ask us to delete the information we hold about you at any time. There is no account to log in to and no form to fill out. You email us, we find your records, and we delete them. What we collect and why is on our Privacy Policy.

How to ask

Email beth@birdbambeth.com with the subject line "Delete my data" and tell us who you are, so we can find you:

• If you bought a ticket, booked a lesson or joined the newsletter, the name and email address you used. A phone number helps too, if you gave one.
• If you reached us through Instagram or Facebook, your Instagram or Facebook handle (your username).

We may reply to the email address on your booking to make sure the request is really from you, so nobody else can have your information deleted.

What we delete

• Your customer record: your name, email, phone number, address, notes, nametag, pronouns and the ad or post that brought you here.
• The newsletter: we take you off the list and make sure you are marked unsubscribed, so it doesn't send you anything more.
• Instagram message records: your Instagram username and user ID, your comment or reply text, the buttons you tapped and the link clicks we counted.
• Text reminders: your phone number comes out of our records. If you have ever replied STOP, we keep that one number on our do-not-text list, because that is how we make sure we never text you again.
• Other places we copied it: where we can, we also remove your details from the tools we use to run the business, such as the calendar entry for a private lesson, and any older record in HubSpot, SimpleTix or our earlier booking tool from before we built our own system.

What we have to keep

Tax and accounting rules require us to keep a record of each payment. Stripe keeps its own records of payments and refunds, and our accounting books keep the date, the amount and the name and email on each payment. We keep those for as long as the rules require.

We also keep a log of the emails we sent you, and the services we send email, texts and team notes through (Resend, Twilio and Slack) keep their own delivery logs. We remove what we can from those, but some of it stays with them under their own policies.

Backups

Our nightly backups may still hold your information after we delete it from our live records. Nobody reads them day to day, and each backup is deleted automatically after 90 days, so your information is fully gone from them within 90 days of your request. If we ever had to restore from a backup, we would delete your information again right after.

How long it takes

We will delete your records and email you to confirm, within 30 days of your request. It is usually much faster.

If you found us through Instagram or Facebook

If you commented on a @birdbambeth post, replied to one of our stories, or tapped a button in a message from us, we hold your Instagram username, your Instagram user ID, the text of what you wrote and a count of the link clicks. Email beth@birdbambeth.com with your Instagram handle and we will delete all of it. Deleting your comment or your message on Instagram, or blocking or removing our app, does not delete our copy, so please tell us.

We can only delete what we hold. Instagram and Facebook keep their own information about you, and you can manage that in your Instagram or Facebook settings. If our ads reached you there, you can turn that off in your Facebook and Instagram ad preferences.

Questions

Email beth@birdbambeth.com with any question about this page or your own information.